A Brief Guide to ICBC Claims

A Brief Guide to ICBC Claims

Getting into an accident can be overwhelming. Your team at Creekside Dynamic Health understands this and are here to guide you through your recovery. We get lots of questions regarding ICBC and what treatments a person is entitled to post-accident. So here is a brief guide explaining the claims process. For further information visit https://www.icbc.com/claims/Pages/default.aspx

Step 1: Report Your Claim

If you’ve been in an accident, report your claim online or over the phone at 1-800-910-4222. You will need the following info on hand:

–        The licence plate number of each vehicle involved
–        The driver’s licence number of each driver involved
–        Insurance information for any vehicles not insured by ICBC

If you are injured following the accident, a support and recovery specialist will be assigned to your case. The specialist will answer questions and guide you throughout your claim process.
Enhanced Accident Benefits are included in your Basic Insurance with ICBC to help with recovery after an accident. The benefits allow access to all medical and rehabilitative care you may need. This is available to all B.C. residents injured in an accident, regardless of fault.

Step 2: Visit a Health Care Provider

It is important that your injury(s) are assessed as soon as possible by a health care provider to determine the appropriate course of treatment for you. Appropriate providers to see:

–        Medical doctor
–        Physiotherapist
–        Chiropractor
–        Registered Massage Therapist
–        Acupuncturist
–        Kinesiologist
–        Psychologist or Clinical Counsellor

Step 3: Go For Treatment

For the first 12 weeks (3 months) after your accident date, you are entitled to a certain number of treatments with the listed health care providers.

If you require additional treatment beyond the first 12 weeks, your health care provider(s) will need to submit a treatment plan on your behalf.


Here at Creekside, we can direct bill ICBC on your behalf. When you arrive for your initial appointment, we will require a claim number, date of birth, and personal health number.

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